MAG Mutual HealthCare Solutions, Inc. (MMHSI), your medical publication and practice consulting resource, presents an office staff workshop that focuses on the special needs of your front office staff. Working the “window” is one of the most important jobs in your practice.
Key Benefits Include:
Realizing that customer service is a must
Tips on dealing with all those telephone calls
Dealing with the disgruntled customer
Learning how to collect payment at time of service
Understanding the importance of proper scheduling
Development of standard front desk policies / procedures
Who Should Attend these Workshops?
Check-In Staff
Check-Out Staff
Scheduling Staff
Billing / Coding Staff
Managers
An overview of front desk policies and procedures as they relate to the conversion of provider services into legitimate revenue. Special attention is given to customer service and demographic/insurance information collection.
Front office staff successfully completing this workshop will be able to assist their office with:
